AURIDAN COLLABORATIVE, L.L.C
Creating Opportunity, Changing Lives
Premier Allied Health Logistics
Frequently Asked Questions (FAQ's)
What are your hours of operations?
We offer transportation 24/7. Standard rates apply during normal weekday business hours. We consider normal business hours Monday through Friday between the hours of 7 am - 5 pm Eastern Standard Time. Transports overnight, before normal business hours, after normal business hours, are accommodated at a slightly different rate.
How do I schedule rides?
You may request a ride on the website under the Booking section, call us, or send a text message. The number you can call or text is (804) 742 - 0291. Trips requested online will be approved based on driver availability. We will send you an email, or phone call to confirm your trip. We can not confirm your trip until a payment is made. Drivers do not accept or handle payments.
Do you accept insurance?
Yes. Coverage varies depending on the payer and transportation program. We work with several transportation brokers, healthcare organizations, workers' compensation programs, and other partners. Self-pay transportation is also available. Contact us to determine available payment options.
I need a price estimate. How do I get one?
You may request a quote on the website under the Booking Section https://www.auridancollaborative.com/book-online. Enter the information for your ride on the Request a Quote Form, and we will provide you pricing based on your transport needs. You can also call or text us for a quote (804) 742 - 0291, chat with us on the messaging feature on the website, or send an email request to Scheduling@auridancollaborative.com . We will need your transport details for pick-up and drop-off locations, along with other pertinent details relating to your transport needs. We will be able to provide an individualized price quote relating to your transport needs.
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Do you have any promotions or discounts?
Of course! We offer the Elite Membership Plan, and Premium Membership Plan. These plans offer bundled savings for frequent transports on a pay-per week basis. You will find current promotional plans in the Booking Section under One-Way Transport and Round-Trip Transport Services. Under extenuating circumstances, low income passengers may be granted a free ride to a critical care appointment that is not an emergency. Free rides are not a guarantee, and subject to review and approval. All transports, promotions, and plans are based on the nearest driver's availability. Be the first to know about upcoming promotions and free rides by signing up and create an account with us as a member to receive eligible promotions during special weeks. To create a member account, go to the main page and click on "Member log In" at the top.
When should I call to schedule a trip?
We recommend scheduling a transport with us as far in advance as possible to guarantee driver availability and confirm scheduling. However, on average we ask that you schedule trips within 48-72 hours before an appointment or transport. This ensures efficient scheduling and driver availability. We also accommodate same-day trip requests, however driver availability may not be guaranteed or wait time for a driver may be longer than usual to accommodate a last minute transport. We are happy to help in any way we can. We strive to significantly minimize passengers waiting on Drivers for return trips. To assist us in serving you in a timely fashion, we recommend scheduling return trips with an estimated time you'd like to be picked up.
Do you transport patients across state lines?
Yes. We provide long-distance medical transportation throughout Virginia, Maryland, Washington D.C., and neighboring states for medically necessary appointments, specialty care, rehabilitation, and hospital transfers.
What is Allied Health Logistics?
Allied Health Logistics extends beyond patient transportation. We also coordinate healthcare-related logistics, including medical courier services, pharmaceutical transportation, healthcare equipment delivery, specimen transportation (where applicable), and customized logistics solutions supporting healthcare providers and community partners.
Why choose Auridan Collaborative?
Auridan Collaborative combines healthcare knowledge, ADA accessibility, professionalism, and compassionate service. Every transportation request is evaluated individually to meet each patient's medical condition, mobility level, and support needs. Our mission is not simply transportation—it is improving access to healthcare.
What are your Levels of Assistance?
Auridan Collaborative offers multiple levels of assistance depending on each patient's needs:
• Curb-to-Curb
• Hand-in-Hand Assistance
• Door-to-Door Assistance
Each service is individualized to promote patient safety while maintaining independence whenever possible.
Can family members ride with the patient?
Depending on vehicle capacity, patient needs, and trip circumstances, one approved escort or caregiver may be accommodated. Please notify our dispatch team when scheduling so arrangements can be confirmed.
What is the Transportation Assistance Program?
Our Transportation Assistance Program was created to help reduce transportation barriers for individuals experiencing financial hardship. Subject to available grant funding and eligibility, transportation assistance may be available for medically necessary appointments. Program availability depends on current funding and is not guaranteed.
What types of patients do you transport?
We serve elderly individuals, patients with disabilities, wheelchair users, individuals recovering from surgery, dialysis patients, workers' compensation patients, rehabilitation patients, medically fragile individuals, and anyone requiring dependable non-emergency medical transportation. This includes special populations for transport to community errands, events and/or programs.
Are your vehicles ADA compliant?
Yes. Our wheelchair-accessible vehicles are designed to safely transport individuals with mobility impairments. Vehicles are equipped with wheelchair ramps or lifts, securement systems, and safety equipment designed to promote comfort and accessibility.
Does Auridan Collaborative give back to the community?
Yes. Community impact is central to our mission. Through our Transportation Assistance Program, qualifying individuals experiencing financial hardship may receive transportation assistance when funding is available. Auridan Collaborative also provides ongoing financial support to The Auridan Foundation, helping expand community programs that improve access to healthcare and support vulnerable populations.